Gozek Driver’s Call Center as a driver’s help
The Gozek Driver’s Call Centre has actually been provided by the company to comfort drivers as well| Because after all, the company is leading in running its business called drivers or more online motorcycle taxis| If they do not get the best service, the way they serve their passengers will also be hampered|
On the other hand, it can also make it easier for passengers to track where the driver is| So when you’re interested and wait a long time, you | know the actual location of the Ozole or online motorcycle taxi so for example, if it’s near the online motorcycle taxi driver, run to prepare yourself to pay for it immediately|
The Gozek driver’s call centre can also make a driver of an online motorcycle taxi to complain about all his complaints | complaint, which is often a deterrent for online motorcycle taxi drivers, usually makes it difficult to get passengers even though they have activated the application | in fact, it is not only the fault of the application, but also because of the reasons of the driver himself|
Error from the driver who does not want to execute an incoming order or reject it. So indirectly the system will also choose not to give them jobs or jobs| For meal online motorcycle taxi drivers, if you feel you have a job order, immediately take it out and deliver it to passengers|
This Gozek Driver Call Center can also be a means of reprimanding or warning online motorcycle taxi drivers in serving customers and passengers | so that the quality of their track record and performance is not arbitrarily implemented | all systems and a system need to be rigorous in nature|
Call the center type by area
Call centres themselves have a variety that are based on different things| As at present, it will discuss the type of call center based on the area of coverage of their work. So that you have received the complaint or sold the products outside the area and within the area itself, both have their own functions|
A private call centre is a type of call centre based on the area of first coverage. From the name alone, it can be inferred that this call centre only does all the work related to the private or private sector| It can therefore be concluded that the Gozek Driver’s Call Center is an example of this type of call center|
Then there is the international call center service or what is called more international call center| It is intended to transport consumer or market products from a company to an international region| So that the ability to communicate and speak internationally requires its employees in this situation|
From this interpretation, it can be concluded that in order to provide services and comfort to its customers, companies really need to have these two types of call centers for a wider market share| Evidence from a company called Gozek to serve its loyal customers in the driver’s call center country or private area|
Call center types by owner
Also, there are other types of call centres based on the form of ownership| So in the review, this call center isn’t really just in a narrow perspective| But in reality they have their own roles and functions that are structured and beautifully arranged according to the company’s own SOP|
The first type based on the owner is the in-house call center| In this case, the company has its own call centre which will connect with each other among members in doing their work| So that this type of company has an internal communication and ownership of the company| As a result, gozek driver’s call center is not of this type.
The second is the outsourcing call center| Generally for companies that want to cut costs in using their call center services, they prefer to use this type of call center service. Because they don’t need to provide a special room for their call centre staff| They will outsource this call centre work to the call centre service provider company.
However, gozek driver’s call center is also not included in this call center. This outsourcing is capable of reducing the cost of the call center as the company will only pay for one service | these services are provided by the call center service provider. So the company paying for the service does not need to prepare various items related to the call center and do not need to pay its employees|
Obstacles that are often provided by drivers
When using the Gozek app, this does not mean that all the problems are found only in the customer or the passenger. But the actor of delivery services like online motorcycle taxi drivers also faced various problems. These issues are complex but can still be managed and managed properly by the company|
The barriers usually experienced by online motorcycle taxi drivers are nominal deposits in their accounts that do not match the amount of cost at the time of making the payment| This may be because perhaps the system does not read the nominal quantity well| The name is also a man-made system, sometimes there must be weaknesses so that call centergozec drivers will be more useful|
The second driver’s complaint is due to a problem that has not entered the nominal amount of payment from the customer. This sometimes happens even with drivers who do not match the nominal payment mentioned earlier while checking the balance| So it is natural for drivers to submit their complaints to the company.
The restrictions of these drivers become a reference for Gozek in providing its services in addition to customers and online motorcycle taxi drivers| So that the presence of the Gozek Driver Call Center is expected to be able to become a familiar friend for online motorcycle taxi drivers in navigating their careers as the leadership of this company|
Positive response to call center services
Gojek actually prioritizes customer satisfaction over everyone else in providing services| Because for them, customers are a king who needs to be judged for their safety, comfort, and trust | not because large companies are able to win the hearts of their customers so that they will be loyal customers|
Gozek Driver Call Center is also one of the best services that this company | able to offer to its drivers because apart from customers, they are also very concerned about their partners in the form of their own online motorcycle taxi drivers | Basically, the driver is the key to this company’s success to win the hearts of its customers|
Customers and drivers responded very well with positive enthusiasm about the performance of gozek employees in placing all the topics related to field constraints| so that these restrictions can be communicated and desired directly to the internal parties of the company for evaluation|
So from this service, it is expected that drivers will be more motivated in delivering the various orders they receive| Apart from this, it is expected to ease the anxiety of the drivers. So that if there is a sudden field problem, the Gozek driver’s call center is the solution.