UOB Customer Service Center Providing customer complaints and services
UOB Service Center UOB itself is one of the relatively old banks. Although in some areas most people do not know it, the name UOB bank is very popular in major cities. The company was first established in 1956.
If calculated from that year, August 31, the age would even be 65 years. A single employee numbered more than 3,000 people, for this reason the development can be seen in many ways.
This complexity causes various problems that customers often face. This matter must be resolved as soon as possible. You as a customer will find it difficult because knowledge of the banking world is not hard to find. Therefore, contacting a UOB service center is the best option.
Contacting UOB Customer Service Center is not difficult.
Call centers can help in a number of ways. The lengthy training certainly grew his knowledge of call centers. This allows all questions and complaints submitted by consumers to be answered correctly.
Contacting the UOB Service Center is very easy. To contact him by phone, the client must call 14008, that is, the official number of UOB bank for customer service.
But when contacted, he has a rate paid per l u, the rate itself is uncertain. The more expensive the provider is, the greater the costs that need to be incurred. To reduce costs is the right decision to make a call using a landline.
Contacting UOB bank service centers with landlines is much cheaper, that’s because the costs for landlines are set every month so that customers don’t have to spend more. Although very convenient. But costs are often a problem for consumers when calling a number.
Therefore, there is another option in the form of contacting the service through chat. In order to use the service, customers can contact the official email from UOB. The official email is at the UOB bank address care@UOB.co.id, however, email communication is clearly different from telephone communication.
When contacting UOB Service Center by email To make things easier, remember to question the chronology as clearly as possible. This will make it easier for providers to provide the best answers their customers need. The speed with which the answer arrives will definitely benefit you.
Customer Complaint Program Details
Customer complaints are the main feature of the service center. When contacted, there are claims that the client can make to be able to pay the perceived losses. However, when contacting the service center does not mean that the payment of the loss is made immediately. There are patterns that need to be skipped first.
Let’s take this case as an example when transferring a certain amount of money. For example, you transfer a money worth 100 million rupiah to a colleague. However, there is a notification that the transfer failed. When checking the balance, it turns out that the balance decreases by the amount.
When this happens, you can definitely contact the UOB service center. There, the CS will provide some questions in addition to listening to the complaints received. If everything is complete, the complaint will be pursued.
In the process of tracking complaints, the CS takes the matter to the relevant field. The corresponding field examines why the balance can be reduced when the shipment is not made. In this way, the reasons for the decrease in balance are known.
If the problem is caused by a fault in the call center system. UOB will apologize to consumers and send a description of the results of the investigation. It will announce agreements with consumer complaints.
With the deal, the lost 100 million will be returned to consumers. After the refund is returned, the customer can check the balance to make sure the money actually arrives. If you log in, the claims process will be completed and the client can continue the activity as usual.
There are several conditions under which the complaint is denied.
When an error occurs due to the system, any complaint will be approved by UOB. Approval is received directly through an official message. However, if the error occurs due to the negligence of the customer, the bank will deny the claim. This refusal will be sent directly to the UOB service center.
Naturally, his denial was not made informally, but a clear reason would be given as to why the complaint was denied. When experiencing this rejection, there are several options that customers can choose from. The first option definitely stops there, knowing that something went wrong personally.
However, if you feel that you have not done anything wrong, the client can make further complaints. For these types of issues, the call center will provide guidance on how to proceed with the complaint in the next step. In complaints, consumers can be directed to two official institutions.
The first official institution is BI Bank Indonesia to receive complaints about the payment system. Payment systems vary from credit cards to ATMs to wire transfers. When the problem is a balance loss of 100 million, like the example above, there is a complaint to BI.
However, in addition to BI, complaints can also be made to OJK. OJK itself stands for Financial Services Agency, OJK is an institution that handles consumer complaints. Complaints vary from current accounts, savings to credit. You can also contact him for further complaints.
However, BI and OJK are the final complaints. Once both parties have made a decision, UOB and its customers need to agree and agree. From here, the problem will be solved and there will be no more problems between the two. By contacting the call center, there will be clear instructions on this matter.
Problems can be solved by the call center.
There are various problems that cause consumers to contact UOB Service Center . One of the problems is related to debit cards. The most common problem that customers encounter is in the form of a debit card being swallowed up. This can happen because it takes too long when the card is inserted or the wrong PIN is entered too often.
You can also contact the service center if you have some questions about the banking world. When asked, the CS call center will give you a detailed description of the question. Of course, the answer from CS is much more satisfying than searching the Internet yourself.
There is no need to hesitate when contacting CS for various purposes, its existence serves as a guide for customers. For this reason, it is a place if the difficulty of perception is found to be solved through a call center. After all, contacting uob service centers is very simple and costs little.